Safety & security

Your child’s safety
comes first.

Long before the learning begins, families need to feel their child is safe. Here is exactly how we protect every child in our care, from the front door to the daily goodbye.

BC-licensed facilities
Every centre operates under a BC childcare licence.
Background-checked staff
Criminal record checks on all educators.
How we keep children safe

Clear, consistent protocols, every day.

Firefighters visiting a Secret Heart Academy classroom to talk about safetySafety learning built into the everyday, from visiting firefighters to daily routines.
01

BC licensing & compliance

Our centres are licensed and monitored under British Columbia’s childcare regulations, with regular inspections that hold us to provincial health, safety, and staffing standards.

02

Secure entry & authorized pick-up

Exterior doors stay locked during the day. Children are released only to parents and guardians named on the authorization list, and we verify identity for anyone unfamiliar.

03

Staff-to-child ratios

We keep group sizes small so every child is closely supervised and known by name, supporting both safety and genuine, responsive care.

04

Illness & allergy policy

Clear guidelines on when a child should stay home, how we respond to symptoms during the day, and how allergies and dietary needs are documented and managed.

05

Emergency & evacuation procedures

Practised routines for fire, lockdown, and evacuation, with designated meeting points and a clear plan for reuniting children with families.

06

Background-checked educators

Every member of our team completes a criminal record check and reference verification before working with children, in line with provincial requirements.

07

Clean-facility standards

Daily cleaning and sanitizing of classrooms, toys, and shared surfaces keeps our spaces healthy and ready for hands-on learning.

08

Daily parent communication

Parents receive regular updates about their child’s day, and we make it easy to reach us with any question or concern. Safety is a partnership.

Safety questions

Answers for peace of mind.

Ask us on your tour →
Are your centres licensed?+
Yes. Our centres operate under British Columbia childcare licences and are subject to regular provincial inspections.
Who is allowed to pick up my child?+
Only the parents, guardians, and people you name on your child’s authorized pick-up list. We verify identity for anyone we don’t recognize before releasing a child.
How do you handle allergies and medication?+
Allergies, dietary needs, and any medication requirements are documented at enrolment and shared with your child’s educators.
What happens in an emergency?+
We follow practised emergency and evacuation routines with designated meeting points and a clear plan for reuniting children with families. We’ll always contact you promptly.
Are your staff background-checked?+
Yes. Every educator completes a criminal record check and reference verification before working with children.